Privacy Policy

 At Twisted Apparel, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and store your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

1. Who We Are

Twisted Apparel is part of the Twisted brand.
If you have any questions about this policy or your data, you can contact us at:

Email: twistedapparel@twistedofficial.com
Address:
Twisted Apparel
124 City Road
London
EC1V 2NX

2. What Data We Collect

We only collect personal data that you provide when placing an order or interacting with our website.

This may include:

• Full name 
• Billing and shipping address 
• Email address 
• Phone number (if provided) 
• Payment information (processed securely via third-party providers) 
• IP address

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders 
• Deliver your purchases 
• Communicate with you بشأن your order 
• Prevent fraud and ensure secure transactions 
• Comply with legal and financial obligations

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contractual obligation – to fulfil your order 
• Legal obligation – for tax and accounting purposes 
• Legitimate interests – fraud prevention and website security 
• Consent – for marketing communications (where applicable) 

5. Payment Information

All payment details are processed securely through trusted third-party payment providers.
We do not store full card details on our systems.

6. Data Sharing

We do not sell your personal data.

We may share your data with:

• Delivery and fulfilment partners 
• Payment providers 
• Fraud prevention services 
• Legal or regulatory authorities (only where required by law) 

All third parties we work with are required to handle your data securely and in compliance with UK GDPR.

7. Data Security

We take appropriate technical and organisational measures to protect your data, including secure servers, encryption, and trusted payment systems.

8. How Long We Keep Your Data

We retain your data only as long as necessary:

• Order and payment records are kept for up to 7 years to comply with legal and tax obligations 
• Marketing data is kept until you withdraw consent

9. Marketing (Email & SMS)

If you have opted into marketing:

• You may receive emails or SMS updates about products, drops, and collaborations 
• You can unsubscribe at any time by clicking the unsubscribe link or replying “STOP” 

10. Cookies

Our website uses cookies to:

• Improve your browsing experience 
• Enable essential website functionality 
• Remember preferences (such as currency settings) 

You can manage or disable cookies through your browser settings.

11. Currency Conversion

If you use currency conversion features on our site, selected third parties may temporarily use your IP address to display the correct currency. A cookie may be stored during your visit to remember your preference.

12. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you 
• Request correction of inaccurate data 
• Request deletion of your data 
• Restrict or object to processing 
• Withdraw consent at any time 
• Lodge a complaint with the Information Commissioner’s Office (ICO) 

To exercise any of these rights, contact us at twistedapparel@twistedofficial.com

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

14. Contact Us

If you have any questions about your data or this policy, please contact:

Email: twistedapparel@twistedofficial.com
Address:
Twisted Apparel
124 City Road
London
EC1V 2NX